Contact Us

We’d love to hear from you. At Purescentusa, your experience matters to us. Whether you have questions about our scented candles, reed diffusers, pet products, an existing order, or need product recommendations, our team is here to help.

Get in Touch

Have a question or need assistance? Fill out the contact form below and a member of our support team will get back to you as soon as possible.

You can contact us for:

  • Product inquiries and scent recommendations

  • Order status, shipping, and delivery questions

  • Wholesale and bulk purchase requests

  • Returns, exchanges, and general customer support

Customer Support You Can Trust

We are committed to providing friendly, reliable, and timely customer service. Our goal is to ensure your shopping experience with Purescentusa is smooth and satisfying from start to finish.

  • Response Time: Typically within 24–48 business hours

  • Service Area: Serving customers across the United States

  • Support Promise: Clear communication and helpful solutions

Why Contact Purescentusa?

When you reach out to us, you’re connecting with a brand that values quality, care, and attention to detail. We are passionate about helping customers discover fragrances that elevate their homes, offices, and everyday moments.

Our candles and reed diffusers are thoughtfully curated to bring warmth, relaxation, and elegance into your space, and our support reflects the same level of care.

Contact Information

Please use the contact form on this page for all inquiries. For faster assistance, we recommend including:

  • Your order number (if applicable)

  • The email address used during checkout

  • A clear description of your request

Stay Connected

Your feedback is important to us. Whether you have a question, suggestion, or simply want to share your experience, we’re always happy to hear from you.

Thank you for choosing Purescentusa, where fragrance meets comfort and style.